Frequently Asked Questions
Everything you need to know about your Moon Nude shopping experience.
How do I determine the right size for my Moon Nude pieces?
We provide a comprehensive size guide on each product page. Since our designs focus on a tailored fit, we recommend measuring your bust, waist, and hips to ensure the perfect silhouette.
What is your shipping policy and estimated delivery time?
We offer standard and express shipping worldwide. Standard delivery typically takes 5-7 business days, while express shipping arrives within 2-3 business days. Tracking information is sent via email as soon as your order ships.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start a request.
Are your materials sustainably sourced?
At Moon Nude, we prioritize high-quality fabrics that are both durable and ethically produced. We are committed to transparency and work closely with manufacturers who follow fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Moon Nude garments?
To maintain the longevity of our delicate fabrics, we recommend hand washing or using a gentle machine cycle in cold water. Always air dry and avoid direct heat to preserve the garment's shape and color.